Design Thinking
A centralised knowledge hub that cut support calls for a SaaS contact centre provider.
Perrin Shanks
Discerning learning
I have spent the last 20 years helping customers succeed with amazing game changing software across a range of industries.
I am a data analyst, systems trainer & six sigma black belt with a passion for getting the most out of technology. Below are some examples of my work.
My approach
5 Moments of Learning Need
Training 22,000 healthcare staff on a new electronic health record system.
No Training Training
Onboarding 3,000 companies to a new software product without traditional courses.
Data work
Statistics Glossary
An A-Z of statistics and Lean Six Sigma terms.
Hypothesis test selection road map
A road map for choosing the right hypothesis test.
Thrive after Epic go live
Does training clinicians to personalise Epic actually work? I led the data for Thrive across two NHS trusts and found the evidence: +17% efficiency, +20% proficiency and happier clinicians in the Cardiology pilot.
Latest from Midlife Musings
Becoming CEO of my own health decisions
Does the decision that you want to live a fuller but shorter life or a more restricted but longer life reside with you or your doctor? Eric Topol in his excellent book the ‘Patient will see you now’ talks about how you should become CEOs of your own health journeys, instructing reports and procedures as…
Lean Machine – Reflections on Improvement, Lean and Six Sigma in the NHS
After a year long apprenticeship about Lean and Six Sigma I can’t even go to a restaurant without thinking about how they can improve their processes by using improvement tools and approaches, it’s driving my wife crazy who is normally just trying to enjoy her food! At work it has been better received, the most…
Toastmasters as a Community of Practice
Toastmasters is an old fashioned, bureaucratic, pedagogically questionable public speaking club and I love it! I have been a card carrying club member for over ten years. Why? The people and their stories. The format of the flagship Competent Communicator ‘course’ asks participants to write ten short speeches about anything which they deliver in front…