Experiences and resources over courses
Experiences that make people care. Resources that help them act.
Perrin Shanks
Discerning learning
I have spent the last 20 years helping customers succeed with amazing game changing software across a range of industries.
I am a data analyst, systems trainer & six sigma black belt with a passion for getting the most out of technology. Below are some examples of my work.
My approach
Design Thinking
A centralised knowledge hub that cut support calls for a SaaS contact centre provider.
5 Moments of Learning Need
Training 22,000 healthcare staff on a new electronic health record system.
Data work
Improvement Dosing Model
How long, and how many people, to build improvement capability across 25,000 staff?
Reports ready by 7am: applying DMAIC to overnight processing
Why were the patient tracking list reports so often late, and could they be ready on time every morning? I used Lean Six Sigma’s DMAIC method to find out. The overnight run got 91 minutes faster on average, and much more predictable.
Thrive after Epic go live
Does training clinicians to personalise Epic actually work? The Thrive programme across two NHS trusts and found the evidence: +17% efficiency, +20% proficiency and happier clinicians in the pilot.
Latest from Midlife Musings
AI enabled patient flow improvement
How Zuckerberg San Francisco General used AI and the Toyota principle of Jidoka to uncover why patients stay in hospital longer than they need to, and now gives clinicians real-time discharge guidance.
Becoming CEO of my own health decisions
Does the decision that you want to live a fuller but shorter life or a more restricted but longer life reside with you or your doctor? Eric Topol in his excellent book the ‘Patient will see you now’ talks about how you should become CEOs of your own health journeys, instructing reports and procedures as…
Lean Machine – Reflections on Improvement, Lean and Six Sigma in the NHS
After a year long apprenticeship about Lean and Six Sigma I can’t even go to a restaurant without thinking about how they can improve their processes by using improvement tools and approaches, it’s driving my wife crazy who is normally just trying to enjoy her food! At work it has been better received, the most…