An amateur is someone who pursues an activity for enjoyment or as a hobby, not as a career or for financial gain

Improvement Dosing Model

How long, and how many people, to build improvement capability across 25,000 staff?

Reports ready by 7am: applying DMAIC to overnight processing

Why were the patient tracking list reports so often late, and could they be ready on time every morning? I used Lean Six Sigma’s DMAIC method to find out. The overnight run got 91 minutes faster on average, and much more predictable.

Thrive after Epic go live

Does training clinicians to personalise Epic actually work? The Thrive programme across two NHS trusts and found the evidence: +17% efficiency, +20% proficiency and happier clinicians in the pilot.